Orders & Payments
What payment methods do you accept?
We currently accept Cash on Delivery (COD) and Bank Transfer.
Can I cancel my order?
Orders may be cancelled before dispatch. Once shipped, cancellations are no longer available.
Will I receive an order confirmation?
Yes. You'll receive an order confirmation after your purchase has been successfully placed and verified.
Can I change my order after placing it?
If your order has not been dispatched, please contact us as soon as possible and we'll do our best to assist.
Are prices inclusive of taxes?
All prices shown on our website are final and displayed in Pakistani Rupees (PKR).
Shipping & Delivery
Do you deliver across Pakistan?
Yes. We deliver nationwide through our trusted courier.
How long does delivery take?
- Lahore: 3–4 business days.
- Other cities: 4–6 business days.
Is shipping free?
Yes. We offer free nationwide shipping on orders of PKR 5,000 and above. Orders below PKR 5,000 are charged a PKR 100 delivery fee.
How can I track my order?
Tracking details are shared once your order has been dispatched.
What if my delivery is delayed?
Occasional delays may occur due to weather, public holidays, or courier operations. We'll always help you track your shipment.
Returns & Exchanges
Can I return my order?
Yes, eligible returns are accepted within 48 hours of delivery.
Can I exchange my product?
Yes. Exchanges are available for eligible items that meet our return conditions.
Can I return a stitched suit?
No. Stitched, washed, or altered products cannot be returned or exchanged.
What if I receive the wrong item?
Contact us within 48 hours and we'll arrange a replacement or suitable resolution.
Who pays the return shipping cost?
If the return is due to our mistake, we'll guide you through the return process. For other eligible returns, shipping charges may apply.
Products & Quality
Are your products authentic?
Yes. We source authentic collections from trusted Pakistani fashion brands.
Are all products ready to ship?
Yes. Items listed on our website are available while stocks last.
Why do colours look slightly different?
Minor colour variations may occur due to lighting during photography and individual screen settings.
Are the suits stitched?
No. Unless otherwise stated, all products are sold as unstitched collections.
Will I receive exactly what's shown?
Yes. You'll receive the product described on the product page. Please review the product details before placing your order.
Customer Support
How can I contact ZÉRA?
You can reach us via WhatsApp or email anytime.
What are your customer support hours?
Our support team is available 24 hours a day, 7 days a week.
Where is ZÉRA based?
ZÉRA is operated by Z Collection and is based in Lahore, Pakistan.
Do you ship internationally?
Currently, we deliver only within Pakistan.
How quickly do you respond?
We aim to respond to all customer enquiries as quickly as possible, typically within a few hours.