Refund policy

At ZÉRA, your satisfaction is important to us. If your order arrives with an issue, we'll work with you to make it right.

Eligible Returns & Exchanges

You may request a return or exchange within 48 hours of receiving your order if:

• You received the wrong item.
• Your order arrived damaged.
• Your item has a manufacturing defect.

Return Conditions

• Items must be unused and unstitched.
• Products must be returned with original packaging and tags.
• Items should be in the same condition as received.

Change of Mind

If you change your mind after delivery, we may accept a return or exchange provided the product remains unused, unstitched, and meets our return conditions. Return shipping charges may apply.

Non-Eligible Returns

• Stitched or altered products.
• Washed or used items.
• Requests submitted after 48 hours of delivery.

Refunds

Approved refunds are processed after the returned product has been inspected by our team.